Servercase.com Satisfaction Guarantee

Servercase.com is proud to offer a selection of computer parts at the best prices and with the best service on Internet. We give a 7 day return guarantee to all of our customers. If you wish to return a product, please call or e-mail our Customer Service Department. We will assist you with the procedures for returning your product for exchange, refund or credit. In order to help keep our prices low, some limitations and restrictions may apply.

Please feel free to write us. We welcome any suggestions on how we can improve our service because we take pride in taking good care of our customers.

Refund Policy

• Original receipt (invoice) is required.
• All return products require a valid RMA (Return Merchandise Authorization) issued by Servercase.com. Unauthorized return products will be rejected.
• RMA numbers issued by Servercase.com are valid for 7 days, and Servercase.com must receive the return product within this period or your return may be refused. RMA numbers will NOT be extended or re-issued.
• There will be a 15% restocking fee on all returns. Any missing components will result in rejection of the return or additional charges.
• Products authorized for return must be 100% complete, in like new condition, including original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.
• Retail pack processors, notebooks, software, and special order items are not returnable or refundable.
• The customer is responsible for all shipping charges and risk of loss on all return shipments. Servercase.com recommends the use of a reputable shipping carrier that offers proof of delivery with full insurance your return shipments.
• Original shipping charges are not refundable.
• With the exception of Servercase.com pre-configured computer systems, Servercase.com cannot guarantee compatibility of individual components.

Refund Procedures

Step 1: Obtain an RMA request form from this site, or call our Customer Service Department.

Step 2: Fill out the request form and send it to our Customer Service Department via Fax or e-mail.

Step 3: After refund is approved, we will issue a RMA number within one working day.

Step 4: Prepare a shipping box with proper packing materials. Please do not use merchandise container as a shipping box.

Step 5: Enclose a copy of your invoice and completed RMA form.

Step 6: Print your RMA number on the outside of the shipping box. We will refuse any packages without this number.

Step 7: Return the package to the following address:

ATTN: RMA Department RMA#_____

Servercase.com

19575 E. Walnut Dr. South, Suite #14

City of Industry, CA 91748

Step 8: Refund will be issued by check within 14 business days from the day that Servercase.com receives the returned product. There is NO charge back to customer’s credit card.

Repair Policy

• Original receipt is required for warranty repair service.

• All repair products require a valid RMA (Return Merchandise Authorization) issued by Servercase.com. Unauthorized return products will be rejected.

• RMA numbers issued by Servercase.com are valid for 15 days, and Servercase.com must receive the return product within this period or your return may be refused. RMA numbers will NOT be extended or re-issued.

• Servercase.com will accept all defective products for exchange or repair, at Servercase.com’s discretion within 15 days of the invoice date. Servercase.com reserves the right to substitute an equivalent product if the original model is no longer available.

• Damage caused by neglect, abuse or misuse (including, but no limited to, over-clocking the CPU or motherboard) will void the product’s warranty and no refund will be given.

• Please return bare hardware ONLY. Do NOT return accessories such as cables, manuals and drivers.

• No RMA cross-ship is allowed. Servercase.com will NOT ship replacement item until original is returned.

• The customer is responsible for all shipping charges and risk of loss on all return shipments. Servercase.com recommends the use of a reputable shipping carrier that offers proof of delivery with full insurance for your return shipments.

• Servercase.com offers FREE return shipping for defective products via UPS Ground or equivalent. We will charge the difference on all other shipping upgrades. If returned product is found to be non-defective, we may ship it back to the customer at his/her expense and may charge for diagnostic fee ($30/hr).

• With the exception of Servercase.com pre-configured computer systems, Servercase.com cannot guarantee compatibility of individual components.

Repair Procedures

Step 1: Obtain a RMA request form from this site, or call our Customer Service Department.

Step 2: Fill out the request form and send it to Customer service via Fax or e-mail.

Step 3: After telephone support verifies problem, we will issue a repair RMA number within one working day.

Step 4: Prepare a shipping box with proper packing material. (Please ship the defective products only. Do NOT return accessories such as cables, manuals and drivers.

Step 5: Enclose a copy of your invoice and completed RMA form.

Step 6: Print your RMA number on the outside of the shipping box. We will refuse all packages without this number.

Step 7: Ship the package to the following address:

ATTN: RMA Department RMA#_____

Servercase.com

19575 E. Walnut Dr. South, Suite #14

City of Industry, CA 91748

 

Step 8: Refunds will be issued by check only within 14 business days from the day product is received.

Credit Cards:

We accept all major credit cards including VISA, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases from Servercase.com. Please be sure to provide your exact billing address and telephone number. (Make sure it’s the address and telephone number that your credit card bank has on file for you.) Incorrect information may cause a delay in the processing of your order. Your credit card will be billed upon processing of your order.

Canceled Orders

Send your request, along with your order confirmation number and customer name to our processing department at Sales@Servercase.com. All cancellations must be in writing, and please allow 24hrs notice. Upon successful cancellation of your order, you will receive confirmation by e-mail. Any refused shipments will be subject to a service fee of $25.00 along with applicable shipping charges to cover the expenses associated with the processing and return of your product.

Warranties

Products sold by Servercase.com are backed by each individual manufacturer's service and support policy. Servercase.com disclaims all representations and warranties with respect to the products, whether expressed, implied or statutory, including any implied warranties of merchantability or fitness for a particular purpose.

Limitation of Liability

Under no circumstance is Servercase.com liable for the following:

Third party claims against you for damages; loss of, or damage to your records or data; or economic consequential damages whether or not advised of the possibility of damage.

Trademarks:

All trademarks or service marks are the property of their respective owners.

Typographical Errors:

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Servercase.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Servercase.com shall have the right to refuse or cancel any such orders weather or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Servercase.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Governing Laws and Jurisdictions

Any dispute arising out of or related to Servercase.com's terms and conditions of sale set forth herein shall be governed by the laws of the state of California. The customer hereby consents to the jurisdiction and the venue of the state courts of California to resolve any and all customer disputes with Servercase.com and the customer hereby waives all rights to jurisdiction and venue.

Others

All published prices, specifications, services and policy are subject to change without any notice.

All refused shipments will be subject to shipping and handling charges.

Assembling charges are not refundable.